Extended story: checkout path across eight services
A retail platform team came to App Architects three weeks before a promotional release. Their diagrams showed five services; runtime evidence showed eight hops, including a shared inventory cache and a legacy pricing bridge owned by a different squad.
During Service Dependency Mapping we traced the promotional checkout journey, labeled each edge with an owner, and ranked the pricing bridge as the highest single point of failure. The team postponed the release by ten days, split the bridge behind a feature flag, and relaunched with a quieter on-call weekend.
The mild friction: kickoff slipped because the diagrams were a year old. We now ask for a short “diagram honesty” note in the scoping call so that delay is priced in early.